This means that we clearly specify which data we process, explain the purposes, limit our processing of data to what is necessary, ask your permission for the processing of your data, take appropriate measures to secure your data and respect your rights to acces, modify, delete your personal data helded by us.
What kind of data do we collect?
We process the personal data that you provide to us by using certain features on our website. For example, the data you can fill in on our contact form and/or the data that’s being generated during your visit to our website, like your IP adress and browser agent information. This data is used to support and improve our website and services.
You can use our contact forms to send messages (i.e. questions and/or requests) with regard to our services. For this purpose, we process the data you have provided in the contact forms as soon as the information is send to us by clicking on the ‘send’ button. This always includes your IP adres, as well as the data generated by your browser agent. Depending on your provided data, this could be; your phone number, e-mailadres, name and other information provided in the forms. We store this data in order to respond to your message and/or improve our services. When these goals are accomplished, we store your data for a period no longer than necessary and/or as long as is obligated by data protection legislation.
Our website makes use of (digital) cookies. Cookies are small text files which are stored in the browser of the user. In such files, information can be stored so that the information doesn’t needs to be re-entered during following visits. Another functionality is the registration of website and/or page visits, so that the amount of visitors can be noted to improve our services. This description as well as the cookies we use are categorised as ‘functional cookies’, which, according to privacy legislation, can be used without an explicit approval of the user.
Your rights regarding your data
It is at all times possible to request a copy of your data stored by us, and/or to modify and/or delete your data stored by us. To acces your data, we will send you an exported text file with all of your personal data we stored. To modify your data, we need a reference to the specific data and the new data you wish to replace it with. In case of deleting your data, we need a reference to your data as well or a request to delete all personal data. You also have the possibility to request a transfer of your data, if technically possible, to a third party you request.
When we receive one of the above requests, we usually try to respond within 30 days.
When we receive one of the above requests, we can ask to confirm your identity with with a valid ID, so that we can confirm it is your personal data. When you send us your ID, you need to hide your photograph and social security number. The identifying data used for your request, will be deleted within 14 days after replying to your verification, unless this is not possible because of legal reasons. In any case, information about deleting or storing your verification will be provided within 14 days after replying to your verification.
Securing your data
If you wish to send a complaint concerning the processing of your personal data, please send us a message with further information about your complaint to our e-mailadres, provided at our contact information below. We will try our best to solve your complaint as fast and good as possible. You always remain the right to file a complaint about the processing of your personal data at the authority of personal data. In the Netherlands, this is the Autoriteit Persoonsgegevens.
Questions and further information